Teams often use chatbot and AI agent interchangeably, but they solve different problems.
A chatbot is strongest when
- The job is mostly answering questions.
- The user needs information, not execution.
- The workflow ends after the conversation.
An agent is stronger when
- The system must take action after understanding intent.
- It needs tools, APIs, or multi-step workflow logic.
- It should update systems, route tasks, or trigger operations.
Once execution matters, you are usually in agent territory.
Need more than a chatbot?
Baydot builds action-oriented agent workflows that can retrieve context, make decisions, and trigger business logic safely.
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